Mistakes are inevitable in your practice.
You will make them. No leader is perfect, and that’s okay.
Your team will make them. If you want them to take action and make decisions, errors will happen.
Read MoreA mountain of charts sits untouched.
The phone is lit with lines on hold.
A client waits impatiently in the lobby.
One of your CSRs is standing around holding up the wall near the coffee machine…idle.
Your first instinct is to reprimand her or give her some grunt work.
Read MoreAs a practice owner, there will be days when it feels like the world is falling apart, especially when someone on your team makes a big mistake.
How you respond is what defines your culture.
Read MoreYour vet tech was 45 minutes late.
She looks stressed as she explains that she woke up late.
You feel for her—after all, life happens.
But this isn’t the first time.
Read More“We don’t wanna be thumbs down. We don’t wanna dictate what our staff does…”
How often do you walk into your practice and truly feel that positive, collaborative energy?
Read MoreAdaptability isn’t just about learning the newest procedures or protocols—it’s about being willing to listen, learn, and evolve in how your practice is run.
Read MoreThis is the kind of dream facility I hear vets fantasize about all the time.
If you’re just covering overhead costs, these dreams probably feel out of reach.
Don’t abandon your practice dreams.
Read MorePositivity doesn’t mean ignoring the hard stuff.
It means choosing to find the silver linings and setting a tone that uplifts rather than drains.
Read More“Mrs. Bell couldn’t stop talking about how our techs were so great with her difficult cat, Whiskers.”
Moments like these shouldn’t get lost in the shuffle.
Your team—and you—deserve recognition for the wins, big or small.
Read MoreWhen you used up the last of the gauze pads, you didn’t tell anyone.
Now, your clinic is fresh out and starting a new week of treating patients.
Do you own up to your mistake or wave it off?
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