Your Face is Talking

A tight brow. A clipped tone. 

You mean no harm. You might not even notice when you do it.

Yet the team picks up something different in that split second before you speak.

How you show up matters.

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Shirley Lockhart
Pushback is Productive

For a moment, you want to pull rank and stick to your own plan. But your tech isn't opening a conflict; they’re offering an idea that's genuinely good for the practice. It’s a powerful moment for a practice owner to realize this: challenge isn’t conflict—it’s growth.

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Shirley Lockhart
Praying for a Cancellation

You’re dragging yourself out of the practice doors after a 12-hour day. It was a packed schedule of yearly exams, wellness visits, and a couple of spays. You’re praying for a cancellation tomorrow so you can complete the inventory and review the bookkeeping.

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Shirley Lockhart
You Were New Once Too

Another vet invested in you, and you became an invaluable asset to the practice. With the right support system, the doctor standing in your lobby today could be your most loyal, skilled colleague tomorrow.

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Shirley Lockhart
Don’t Put Yourself Last

if you’re a practice owner, and you’ve ever: Delayed your goals to keep the peace, Put your own development behind every patient, staff member, or family obligation, Thought, “I’m not smart enough” or “I’ll do it later”… Don’t put yourself last.

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Hendrik-Jan Francke