Get unstuck in your ways

You asked your new tech to set up a new client file.

In your mind, you’d explained precisely how you wanted it done and answered all the questions she could have asked.

Yet, she still did it…differently.

It wasn’t wrong, just not how you like it done.

This leaves you two choices: Dig in your heels and blame them for not understanding, or adjust how you communicate.

I’ve learned the value of communication firsthand.

Especially as the industry evolves, your team grows, and best practices change.

If you don’t adjust to these changes, you’ll find yourself fighting the same battles over and over.

Adaptability isn’t just about learning the newest procedures or protocols—it’s about being willing to listen, learn, and evolve in how your practice is run.

When you embrace adaptability as a leader, you:

  • Improve communication—You recognize that not everyone thinks or processes information the way you do.

  • Retain great team members—Your staff feels heard and valued, not stifled by rigid leadership.

  • Prevent burnout—Instead of resisting change, you find solutions that make life easier for you and your team.

Change isn’t always comfortable, but refusing to change is far worse.

Be the leader who listens.

Be the leader who grows.

Be the leader your team wants to follow.

Watch this video to see how adaptability builds a stronger, more resilient practice.

P.S. Visit my full video library for more insights for your practice.

FAQs

Why is adaptability important in veterinary leadership?

Adaptability helps veterinary leaders communicate more effectively and respond better to changes in their team and industry. Instead of repeating the same frustrations, adaptable leaders learn to adjust how they train, listen, and support employees so the practice can continue growing in a healthier way.

How does better communication improve a veterinary team?

Better communication helps reduce misunderstandings and recognizes that employees may process information differently. When team members feel heard and understood, they’re more likely to stay engaged, work collaboratively, and feel supported instead of frustrated by rigid leadership styles.

Shirley Lockhart