Keep a kudos file
“Mrs. Bell couldn’t stop talking about how our techs were so great with her difficult cat, Whiskers.”
Moments like these shouldn’t get lost in the shuffle.
Your team—and you—deserve recognition for the wins, big or small.
That’s where your “kudos file” comes in.
A kudos file is a simple tool to track positive feedback for everyone on your team.
Why keep a kudos file:
Celebrate your team’s achievements during meetings or reviews to keep motivation high.
Leadership is hard, and it’s easy to focus on the challenges. Reviewing the impact you’ve made can be a powerful motivator.
Having tangible examples of excellence helps when giving feedback or nominating staff for rewards.
What to include:
Client compliments (a thank-you card, a positive Google review, or verbal praise).
Milestones your staff hit (handling a tough case, learning a new skill, or stepping up during a busy day).
Wins for your practice (teamwork during emergencies, onboarding a new hire successfully).
Keep it simple.
Create a digital folder or use a physical one in your office.
Add to it regularly and review it monthly to ensure verbal feedback is shared.
Watch my video, The Positive and The Negative, to learn more about how to handle negative feedback.