Keep a kudos file

“Mrs. Bell couldn’t stop talking about how our techs were so great with her difficult cat, Whiskers.”

Moments like these shouldn’t get lost in the shuffle.

Your team—and you—deserve recognition for the wins, big or small.

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Shirley Lockhart
Spot Subtle Staff Shifts

Don't ignore signs of employee dissatisfaction like tardiness, disengagement, decreased productivity, or withdrawal; address these issues proactively to improve retention and maintain quality care, but be prepared to take necessary action if the situation doesn't improve.

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Shirley Lockhart